Connect With Our Care Team
2960 Angel Oak Circle, Dacula GA, 30019
Phone: (770) 744-0653
Email: customersupport@mommaes.com
Frequently Asked Questions
How do I place an order?
Simply browse our Shop page, select your favorite handmade soaps, body washes, or bath accessories, and add them to your cart. Checkout is secure and easy.
If you need help with your order, our team is here for you.
When will my order ship and how can I track it?
Orders are lovingly packed and shipped within 3-5 business days. We prefer UPS, but you will be given the option to choose the shipping method that is the most affordable for you. Once your order ships, you’ll receive a tracking number to follow your package every step of the way.
Shipping times may vary during holidays or high-demand periods.
Are your products safe for sensitive skin?
Absolutely! We use only natural oils and gentle ingredients in all our artisan soaps and body care products. However, please check ingredient lists if you have known sensitivities.
For ingredient questions or custom requests, contact us anytime.
How should I store my handmade soaps and oils?
To get the most from your products, keep soaps dry between uses and store oils in a cool, dark place. This helps preserve their natural goodness and prolongs shelf life.
Proper care ensures your products stay fresh and effective.
What if I have an issue with my order?
Your satisfaction matters deeply to us. If anything isn’t perfect, please reach out right away so we can make it right.
We’re always here to help—your happiness is our top priority.
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We’re Here to Support Your Self-Care Journey